RETURN AND EXCHANGE CONDITIONS
I want to return my product, which products can I return?
You can return the product you purchased within 14 days from the day you receive it from the courier, under the following conditions, by sending a message to the Customer Service on our website. In case of defective or incorrect product delivery, you can return the product free of charge. In other cases of return, the shipping charges are reflected to the customer. The promotional and campaign products of the product you will return, given as a gift, must also be returned at the same time. The conditions within the scope of return are as follows; Returns must be made with the original box/packaging and invoice. All standard accessories must be sent undamaged and in their original packaging. Promotional and campaign products given as gifts must also be sent with their original packages. Products that are prepared in line with the special requests of the consumer or clearly personal needs, that are not suitable for return due to their nature, that are in danger of spoiling quickly or that are likely to expire, cannot be returned.
I want to return my product, what should I do?
Please fill out the Return/Exchange form for the return process before sending the product to us. If the Return/Exchange Form is not available, you can click here to remove the form from the printer. The promotional and campaign products of the product you will return, given as a gift, must also be returned at the same time.
How can I reach the cargo company and deliver the product?
You have to send the order back to us with the cargo you received. It is sufficient to indicate to the cargo officer that the recipient is the COMPANY NAME during the shipping phase. You can also request a Courier by calling the call center of the cargo company.
How will I follow the process after sending the product?
After your product is received by us, its packaging, accessories, invoice will be checked and information regarding the confirmation status of the return transactions will be sent to your e-mail address within the scope of the above-mentioned return conditions. In case the return process is approved; In line with your preference in the return application, the “product price” will be refunded to you within 3 working days.
If your return does not comply with the return conditions; The relevant product will be sent to your address with free shipping.
When and how can I get the money back for the product I returned?
If the product/products you send are approved by us; In line with your payment preference in the return application, the “product price” will be refunded to you within 3 working days from the confirmation notification sent to your e-mail address.
I want to change my product, what should I do? In which cases can I exchange a product?
You can return/Exchange within 14 days of receiving your order. You must fill out the Return/Exchange form sent to you with your order and send it to us together with the product. If the Return/Exchange Form is not available, you can click here to remove the form from the printer.
The product I just bought is defective/defective, what should I do?
You can apply to us within 30 days of receiving the product for any malfunction/defect problems you experience with your product. After your product is received by us, its packaging and accessories are checked and sent to the relevant unit for examination. If the product is found to be defective/defective, in line with the inspection report to be submitted by the team within 20 working days from its receipt by the control team, action will be taken. However, if the malfunction/defect in your product is detected as “user error”; no refund will be applied.
My product was damaged during delivery, what should I do?
If the product you receive is ‘damaged’ or its packaging is ‘deformed’, a ‘Cargo Damage Determination Report’ is required. Otherwise, the ‘damage notification’ for your product will not be accepted.
How will I follow the Return/Exchange process?
You can see the information messages we sent you regarding your request in the messages section of the “My Account” page, and you can easily follow the process of the action to be taken.